Unknown (travel) costs?
Has an amount been debited from your account, with the payment reference NLOV that you don't recognize? Don't worry, this is us, OVpay.
It is possible that you have incurred double travel costs. This happens because the check-in pole scans more than 1 pass. Example: you hold your wallet against the check-in pole. The pole scans your debit card and your OV-chipcard at the same time. That's unfortunate. Fortunately, you can easily recover the double travel costs.
Did you make an international trip and have you, accidentally checked in with your (digital) debit card instead of your e-ticket? Please answer the questions below, so we can help you to get a refund.
Have you a missed check-in or -out with your OV-chipkaart? Please adjust your trip on uitcheckgemist.nl.
Do you have another question about OVpay? Then take a look at our frequently asked questions.