• Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl.
  • Do you have a question about something else? Please call 0900-1433 (usual fees) or call +31108925063 if you can’t call a 0900-number.

What is OVpay?

Who is OVpay for?

What is OVpay?

Why do we need OVpay?

When will OVpay be starting?

Where can I pay with OVpay?

What public transport companies will I be able to use OVpay with?

Who’s participating in OVpay?

Do I have to take my debit or credit card out of my wallet or phone case when I check in and out?

Where can I find an overview of my travel history and costs?

What about privacy?

What happens to my student discount?

What should I do if a wrong amount was debited from my bank account?

Payment methods

What payment methods can I use to check in and out?

Can I keep using the OV-chipkaart I have now?

Why was an amount of € 0,- debited from my credit card?

I have a missed check in or out, what now?

I want to check in on my mobile with my barcode, but my mobile wallet keeps appearing.

Can I download an overview of my trips?

How will the money from my missed check-in or -out be refunded?

It currently says 'name unknown' on my travel history. What does this mean?

What happens after I editted my missed check in or out?

What to do when I'm asked if I have checked in?

OVpay app

Is there an app available?

What you can I do in the OVpay app?

Who is the OVpay app for?

Do I need an account for the OVpay app?

When can I start using the OVpay app?

Which payment options can I add to the OVpay app?

Can I also add my OV-chipkaart to the OVpay app?

Is it possible to pay my outstanding amount using the beta OVpay app?

Do I need the OVpay app in order to pay with Apple Pay or Google Wallet while using public transport?

On which operating system does the OVpay app work?

Can I still use or download the beta OVpay app?

How long can I keep using the beta version of the OVpay app?

Service

Where can I share my feedback on OVpay?

Why has an amount been debited from my account after I traveled in Amsterdam by GVB?

Who can I contact for press questions or interview request?

I have checked in and out using my debit card, but I do not see a transaction in my bank statement.

My debit or credit card is being refused to check in and out in public transport and I want to object to this. Where can I do this?

What can we help you with?

  • Questions about your OV-chipkaart? Go to the website ov-chipkaart.nl
  • Did you forget to check in or check out? Please head to ovpay.nl/reisoverzicht with your reference number and amount. You can find the reference number in your direct debit in your banking environment. You will be able to change your missed check-in or -out after entering your details.
  • Are you unable to call us because of a disability? Please click here.

Other question?

You can reach us on business days from 07.00 until 17.00 via 0900-1433 . This number is only available via Dutch telecom providers. Are you calling from a different country than the Netherlands? Please call with +31108925063