Hello, I’m Pim from OVpay. How can I help?

Checking in and out

How do I check in and out using my debit or credit card?

Can I check in and out using contactless payments on my phone?

I want to check in using the e-ticket on my phone, but my digital wallet keeps showing up.

Why was my debit or credit card declined?

I've forgotten to check in or out. What can I do?

How do revenue inspectors check my debit or credit card?

Is there a boarding fee when I check in with my debit or card card?

How do I know if I’ve successfully checked in or out?

I've forgotten to check-in or out; why can't I adjust this immediately?

When will I receive my refund

Where do I direct a complaint to OVpay?

Discounts, subscriptions and other travel products

Can I keep using my OV-chipkaart?

Can my child travel using OVpay?

Does my subscription apply if I check in with a debit or credit card?

I'm a student. Can I travel using OVpay?

Does my discount apply if I check in with a debit or credit card?

Can I use OVpay to take my bicycle with me on the train?

Can I use OVpay to rent an OV-fiets?

Payments and transactions

How do I contact OVpay?

What payment methods can I use to check in and out?

Can I check in and out using contactless payments on my phone?

What do I do if an unexpected amount was deducted from my account?

Why is there a €0 charge on my credit card?

I used my debit or credit card to check in and out, but my account hasn’t been charged yet. What’s going on?

Can I use Apple Pay (Express) to check in and out?

Is it more expensive to travel using a debit or credit card than my OV-chipkaart?

Why was my account charged €1,08?

What do I do in case of a failed payment?

How do I switch off contactless payments?

When will I receive my refund

What do I do if I suspect the fare I've paid is incorrect?

Why wasn't my account charged yet?

Travel overview and fares

What does it mean when it says 'unknown name' in my trip overview?

How do I create an overview of my travel expense claims?

What do I do in case of a failed payment?

What do I do if I suspect the fare I've paid is incorrect?

OVpay app

How do I download the OVpay app?

How do I log in to the OVpay app?

How do I add a debit or credit card to the OVpay app?

How do I create an account in the OVpay app?

Do I need the OVpay app to travel using my debit or credit card?

How do I switch check-in and -out notifications on or off?

Notifications are switched on, but I’m not getting any.

How do I remove a debit or credit card from the OVpay app?

I’ve forgotten my login details. What do I do?

How do I delete my account in the OVpay app?

The OVpay app isn’t working. What do I do?

Can I add my OV-chipkaart to the OVpay app?

Privacy and security

What happens to my data when I use my debit or credit card to check in and out?

Is it safe to check in and out using my contactless card?