Are you unable to call us because of a disability?

Keep in mind that it might take us longer to answer your message.

Make sure to add as much detail as possible in your request. Such as the reference number that starts with NLOV. Your OV-chipkaart number. And the stations you might have checked in.

Visual impairment? Call us!


We have a telephone number available for people with a visual impairment. We are available Monday to Friday from 07:00 to 21:30. And on weekends and public holidays from 10 a.m. to 4 p.m.

Call us on 0900-1433 (usual call charges).